All our Bioethanol Fireplaces and Burners, Electric Fireplaces, Fire Pits & Barbecues carry a warranty against defects of manufacture and faulty workmanship for a period of 2 years from the date of purchase.
This warranty does not cover glass replacement, batteries, whose lifespan, regretfully, we cannot predict, damage caused by accident or misuse of the appliance, or the assembly/disassembly not indicated in the instruction manuals. If the product fails during normal and proper use (not considering the above mentioned events) within the warranty period, GlammFire will replace the product free of charge.
Our warranty is offered as an addition to your statutory rights. It is applicable to the original purchaser only, non-transferable. All repairs must only be fitted by an authorised service technician. Use of spare parts other than those supplied by the manufacturer will invalidate the appliance warranty and must only be fitted by an authorised service technician.
Registering your product does not require proof of purchase, if it will be made on our website, and must be based on the date of purchase. It will be assumed that registration information accurately reflects the information on the proof of purchase which will be required upon servicing of any/all products under warranty.
If the information conflicts, information stated on the proof of purchase will be deemed accurate and true and warranty will be assessed accordingly.